FAQ
Answers to all your questions about f789
From deposits to withdrawals, accounts to games — clear and detailed answers to the questions that come up at every step of using f789 are compiled here.
How to get help?
Whether you are new to f789 or a regular player — questions come up from time to time. This FAQ has been put together based on the questions most commonly asked by players in Bangladesh. Answers covering withdrawal and deposit rules, cricket betting markets, slot game strategies, and account management are organized in separate categories. If you can't find the answer to your question, contact our 24/7 live chat or reach us at [email protected] directly.
All FAQs
Withdrawal Questions
Yes, f789 offers withdrawals 7 days a week, 24 hours a day. Whether it's night or a holiday — you can submit your request at any time and it is usually processed within 5 to 30 minutes. So don't wait; withdraw whenever you need to.
To withdraw bonus winnings, you must meet the wagering requirement. For the welcome bonus, you need to wager 25 times the bonus amount. For example, if you receive a ৳1,200 bonus, you must complete a total of ৳30,000 in bets before the bonus winnings become eligible for withdrawal. Wagering applies only to the bonus amount, not the deposit amount.
Withdrawals at f789 are usually completed in just 5 to 30 minutes. Requests via bKash, Nagad, or Rocket reach your mobile wallet very quickly. Bank transfers may take a little longer depending on the bank's processing time.
"Pending" means your request is under review. In most cases it is resolved within 30 minutes. If it takes longer than expected, contact us via live chat or email [email protected]. Having your account verification completed speeds up the process.
Yes, under f789's security policy the mobile wallet or bank account used for withdrawals must be registered in your own name. This ensures the safety of your funds and prevents unauthorized transactions. Withdrawals to an account in someone else's name are not accepted.
The minimum withdrawal amount at f789 is ৳800. Requests for less than this will not be accepted. You can withdraw once your balance is ৳800 or more. This rule applies equally to all methods — bKash, Nagad, Rocket, or bank transfer.
Deposit Questions
Log in to your f789 account, go to the "Deposit" section, and select Nagad. Send your amount to the designated f789 Nagad number, then confirm the payment details. The funds will be added to your gaming balance within a few minutes. The minimum deposit amount is ৳300.
f789 currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, major commercial banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit amount is ৳300 for all methods.
f789 does not charge any deposit fee. However, if your mobile banking service or bank applies its own transaction charges, those may apply according to their policy. The full deposit amount is credited to your gaming balance — no deductions are made by f789.
The minimum deposit amount at f789 is ৳300 for any method. The same limit applies to bKash, Nagad, Rocket, and bank transfer. With this deposit you can enjoy all benefits including the welcome bonus.
Deposited funds normally appear in your gaming account within a few minutes. If it takes more than 15 minutes, contact us via live chat or at [email protected] with the transaction reference number or a screenshot. We will verify and resolve the issue promptly.
Cricket Betting
Yes, f789 offers live in-play betting. You can analyze the situation after each over or at any moment during the match and place bets in real time. Odds change continuously in live betting, so timing your decision is important.
If a match is abandoned due to rain or any other reason and the result is declared No Result, the stake on that bet is generally refunded. In a single bet the full stake is returned. In an Accumulator covering multiple matches, the No Result match is removed and the bet is settled based on the remaining selections.
Yes, Accumulator bets are available for cricket at f789. Multiple selections are combined into a single bet and each set of odds is multiplied together. You win the full payout only if every selection is correct. If even one is wrong, the entire bet is lost — but the potential return can be much higher. For example, you can combine multiple markets from a Bangladesh vs India match in one bet.
Cricket betting at f789 includes markets such as Match Winner, Toss Winner, Total Runs (Over/Under), First Wicket to Fall, Top Run Scorer, Innings Run Range, and more. More options are available during major tournaments like BPL, IPL, and T20 World Cup.
Once a bet is confirmed it generally cannot be changed or cancelled. Review the market, odds, and stake carefully before placing a bet. In some specific cases a Cash Out option may be available to partially limit losses — contact live chat for details.
Member Account
Log in to your f789 account and go to the "Profile" or "Account Settings" section. There you can update your email, phone number, or contact details. Changing important details such as your name or date of birth may require assistance from the support team.
For account security, f789 encourages using a strong password — typically a minimum of eight characters including uppercase letters, lowercase letters, numbers, and at least one special character. Avoid using your date of birth or simple sequential numbers, and change your password regularly.
No, you can log in to your f789 account from any device. Logging in for the first time from a new device or browser may trigger a verification step for security. A verification code will be sent to your registered email or phone. Enter the correct details and you will access your account normally.
No, f789's policy allows only one account per person. Creating multiple accounts risks having them suspended and balances voided. This restriction is in place to prevent bonus abuse. If you have an issue with an existing account, contact support.
Click the "Forgot Password" option on the login page. Enter your registered email and a password recovery link will be sent to you. If you don't receive the email, check your spam folder. If you still have trouble, contact us via live chat or at [email protected] — our team will help.
Slot Games
Many slot games can be played in demo or free-play mode, which requires no real money. Demo mode lets you get a good feel for the game's theme, bonus features, and rules. However, winnings in demo mode cannot be converted to real money. Try the demo first to get familiar, then play with real bets.
RTP, or Return to Player, is the theoretical percentage that a game is expected to return to players over the long term. It is an average across millions of spins, so it does not guarantee a win in any specific session. Every spin is completely independent and random. RTP is an informational measure only, not a guarantee of individual results.
For a limited budget, choose slots with a low minimum bet. Low-volatility games pay out smaller wins more frequently, so your balance lasts longer. High-volatility games offer the chance of bigger prizes but wins come less often. Plan your budget and set an amount per spin accordingly.
Volatility is the risk level of a slot game. High-volatility games have the potential for large prizes after long gaps between wins — they suit patient players with a larger balance. Low-volatility games pay out frequently but the wins are comparatively smaller. Choose a volatility level that matches your playing style and budget.
Free spins can be obtained in two main ways — by triggering special scatter or bonus symbols within the game, or as part of a promotional offer from the platform. It is possible to win real money with free spins. However, you may need to meet specific wagering requirements before withdrawing those winnings. Read the full terms of the offer carefully.
Have more questions?
We are ready to help
If you didn't find the answer to your question above, don't worry. f789's support team is available 7 days a week, 24 hours a day, ready to assist you in both Bengali and English.
Log in to f789