f789's Privacy Policy — Your Information, Our Responsibility

f789 is a trusted online gaming platform in Bangladesh. We believe that protecting the personal information of our users is one of our highest priorities. This Privacy Policy ("Policy") explains what information we collect when you use the f789 website and services, why we collect it, and how it is used.

This Policy applies to all f789 services — including website browsing, account registration, deposits and withdrawals, gaming activity, and customer support. By using f789's services, you are considered to have agreed to the terms of this Policy. If any part is unclear, please contact our support team.

2.1 Information You Provide Directly

When you open an account on f789 or use our services, you voluntarily provide the following information:

• Full name (both Bengali and English are accepted)
• Date of birth (for age verification — services are for users aged 21+ only)
• Email address and mobile number
• Bank account / Mobile Financial Service (bKash, Nagad, Rocket) details
• Government-issued identity document details (National ID / passport number)
• Residential address

2.2 Automatically Collected Information

Certain technical information is collected automatically while you use the f789 platform:

• IP address and device type
• Browser information and operating system
• Activity logs on the platform (login times, gaming history, transaction records)
• Cookies and session data (detailed in the section below)
• Referrer URL and site navigation path

2.3 Identity Verification Information

As part of following international standards and responsible gaming practices, f789 conducts a "Know Your Customer" (KYC) process. As part of this, you may be required to submit photos or scanned copies of your identity documents. This information is strictly protected and used solely for the purpose of identity verification.

3.1 Service Operation & Improvement

f789 uses the information collected primarily for the following purposes:

• Creating and managing accounts
• Processing financial transactions (deposits and withdrawals)
• Providing gaming services and technical support
• Improving platform performance and user experience
• Preventing fraud and ensuring security

3.2 Communication & Notifications

Using the contact information you have provided, we may inform you about the following:

• Important account-related notifications (transaction confirmations, security alerts)
• Information about new promotions and offers (if you have given consent)
• Platform updates and policy change notices

You may unsubscribe from promotional communications at any time.

3.3 Analytics & Research

We analyze overall user behavior in aggregate (not individually identifiable) in order to improve f789's services. No individual's information is disclosed to third parties from this analysis.

4.1 When Information May Be Shared

f789 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment providers.
• Technology partners: Technology service providers required for platform operations may have access to limited information under secure agreements.
• Legal obligations: Information may need to be provided to comply with lawful requests from law enforcement agencies or court orders.
• Fraud prevention: Relevant information may be shared with the appropriate authorities to prevent financial fraud or misuse.

4.2 International Data Transfers

Some of f789's technology infrastructure may be operated on servers located outside Bangladesh. In such cases, we ensure that your information is transferred and stored in accordance with the highest security standards and that any transfer is protected via SSL encryption.

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser or on your device. f789 uses the following types of cookies:

• Essential cookies: Required for maintaining login sessions, security tokens, and core platform functionality.
• Functional cookies: Used to remember your preferences (language, display settings).
• Analytics cookies: Used to understand platform usage patterns — all data is processed anonymously.

5.2 Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may cause some f789 features to not work properly. You may withdraw your consent to the use of analytics cookies — contact our support team for this.

6.1 Technical Security

f789 uses industry-leading technology to protect your information:

• SSL/TLS encryption: All data exchanged between the website and servers is encrypted.
• Data encryption: Sensitive information (passwords, payment details) is stored in encrypted form.
• Firewall & intrusion detection: Active security measures to prevent unauthorized access.
• Regular security audits: Periodic audits are conducted to identify system vulnerabilities.
• Two-factor authentication: An additional verification layer for account protection.

6.2 Organizational Security

Alongside technical measures, f789 ensures data protection at the organizational level as well:

• Staff receive regular training on data protection.
• Access to user information is limited to only the staff who need it ("Least Privilege" principle).
• Strict confidentiality agreements are maintained with third-party service providers.
• Defined procedures are followed to respond quickly in the event of a data breach.

Please note, however — no system on the internet is 100% secure. Keeping your account password private and staying alert on unfamiliar connections is your own responsibility.

7.1 How Long Information Is Kept

f789 retains your information for as long as necessary — that is, for as long as your account is active and for the period required to provide services. Even after an account is closed, some information may be retained for a set period for the following reasons:

• Fulfilling legal obligations (financial records, transaction history)
• Dispute resolution and claims processing
• Fraud prevention and security assurance

Once the above reasons no longer apply, your information is securely deleted or anonymized.

8.1 Your Rights

As a user of the f789 platform, you have the following rights over your own information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (complete deletion may not be possible if legal obligations exist).
• Objection to processing: The right to object to certain uses, particularly in the case of marketing communications.
• Portability: The right to receive your information in a structured, commonly usable format.

8.2 How to Exercise Your Rights

If you wish to exercise any of your data rights, please contact our support team. We will verify your request and respond as promptly as possible. Some additional information may be requested for identity verification.

9.1 Age Restriction

f789's services are for individuals aged 21 years or older only. We do not knowingly collect any personal information from minors. Age is verified at the time of registration and identity documents are checked in cases of doubt.

If it comes to our attention that information from a minor has been collected, that account will be closed immediately and all information will be deleted. If you are aware of an account belonging to a minor, please let us know.

10.1 External Platforms

The f789 platform may contain links to third-party services (such as payment gateways or game providers). These services have their own privacy policies and f789 is not responsible for their practices. It is your own responsibility to read the privacy policy of any third-party platform before accessing it.

11.1 Update Process

f789 reserves the right to amend or update this Privacy Policy when necessary. For significant changes, we will publish a notice on the website or notify registered users directly.

Continued use of f789's services after any changes will be considered as your acceptance of the updated Policy. It is therefore recommended that you visit this page regularly.

12.1 Data Protection Contact

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact the f789 support team. Our team is able to assist in both Bengali and English and is available 24 hours a day, 7 days a week.